Jira

"Unless otherwise specified in an Order and subject to the Product, Support or Advisory Services continuing to be generally available, a Subscription Term will automatically renew at Atlassian’s then current rates for: (i) if Customer’s prior Subscription Term was for a period less than twelve (12) months, another Subscription Term of a period equal to Customer’s prior Subscription Term, or (ii) if Customer’s prior Subscription Term was for twelve (12) months or more, twelve (12) months."

Atlassian automatically renews your subscription at its current rates. If your previous term was under 12 months, it renews for that same period; otherwise, it renews for 12 months.

Buyers must actively cancel their subscription before renewal to avoid unwanted charges at potentially higher rates.

"Unless otherwise specified in an Order and subject to the Product, Support or Advisory Services continuing to be generally available, a Subscription Term will automatically renew at Atlassian’s then current rates for: (i) if Customer’s prior Subscription Term was for a period less than twelve (12) months, another Subscription Term of a period equal to Customer’s prior Subscription Term, or (ii) if Customer’s prior Subscription Term was for twelve (12) months or more, twelve (12) months."

Atlassian automatically renews your subscription at its then-current rates, which can be higher than your previous subscription price.

Buyers face unexpected price increases upon renewal if they do not review the current rates before the automatic renewal date.

"Customer may terminate this Agreement or a Subscription Term upon notice for any reason. Subject to Section 10.3 (Return Policy), Customer will not be entitled to any refunds as a result of exercising its rights under this Section 12.2, and any unpaid amounts for the then-current Subscription Terms and any related service periods will become due and payable immediately upon such termination."

If you terminate your agreement or subscription for any reason, Atlassian keeps all prepaid fees and immediately demands any outstanding payments for the current term.

Buyers will not receive a refund if they cancel early and must still pay any remaining balance for the current subscription period.

"Except for Excluded Claims or Special Claims, to the maximum extent permitted by Law, neither party will have any liability arising out of or related to this Agreement for any loss of use, lost data, lost profits, interruption of business or any indirect, special, incidental, reliance or consequential damages of any kind, even if informed of their possibility in advance."

Atlassian is not liable for indirect, special, incidental, or consequential damages, including lost data, lost profits, or business interruption, except for specific "Excluded Claims" or "Special Claims."

Buyers cannot recover significant financial losses from Atlassian if issues like data loss or business interruption occur, unless it falls under specific exceptions.

"For Special Claims, Atlassian’s aggregate liability under this Agreement will be the lesser of: (a) two times (2x) the amounts paid to Atlassian for the Products, Support and Advisory Services giving rise to the Special Claim during the twelve (12) months preceding the first event out of which the Special Claim arose, and (b) US$5,000,000. “Special Claims” means any unauthorized disclosure of Customer Data or Customer Materials caused by a breach by Atlassian of its obligations in Section 4.2 (Security Program)."

For unauthorized disclosure of customer data due to Atlassian's security breach, Atlassian's liability is capped at the lesser of 2x the fees paid in the preceding 12 months or US$5,000,000.

While there is a higher cap for data breaches, buyers might still find this limit insufficient to cover the full costs of a major data security incident.