Freshdesk

"Unless a party gives written notice of non-renewal or downgrade at least thirty (30) days prior to expiration of the relevant Subscription Term, Service Plans will automatically renew at the same number of Users and at the same Service Plan (including any add-ons), for a period equal to the previous Subscription Term."

Freshdesk automatically renews your subscription for the same term length and features unless you give 30 days' notice before renewal.

You'll be locked into another term at the current feature set if you forget to cancel or notify them in time.

"Upon renewal, Freshworks will adjust the Fees to reflect delivered innovation, general cost inflation, and other relevant factors. Freshworks will notify Customer of any fee adjustments at least thirty (30) days before its renewal date, and these adjusted fees will take effect at the beginning of the Renewal Term."

Freshdesk will increase your subscription price at renewal to account for inflation and improvements, and they will notify you 30 days in advance.

Your renewal cost will go up, and you need to watch for their notification to avoid unexpected price hikes.

"Upon expiration of Customer’s free trial, Freshworks may immediately suspend Customer’s access to the free trial Services and/or Software. Customer must export Customer Data before the end of the free trial or Customer Data will be permanently deleted. Notwithstanding anything to the contrary in this Agreement, Freshworks will have no obligation to maintain, store, or otherwise retain Customer Data beyond the end of the free trial period."

Freshdesk will permanently delete your data if you don't export it before your free trial ends.

You will lose all your work and data if you don't back it up before the trial period is over.

"Customer Data cannot be recovered once it is deleted."

Freshdesk permanently deletes your data once it's removed from your account.

There is no way to recover your data if you accidentally delete it or change your mind.

"Upon termination or expiration of this Agreement or any SOF for any reason, Customer’s access to the Services, Software, Mobile Apps, APIs, and/or other Freshworks Technology will terminate. Freshworks strongly recommends that Customer export all Customer Data before Customer closes Customer’s Account. Freshworks will make Customer Data available for export for fourteen (14) days from the effective date of the closure of Customer’s Account due to: (i) the termination or expiration of this Agreement, or (ii) termination or expiration of the applicable SOF (“Data Export Period”)."

Freshdesk will delete your data 14 days after your account is closed for any reason, so you must export it before then.

You will lose access to your data permanently if you do not retrieve it within two weeks of account closure.

"Customer will defend Freshworks and its Affiliates from any third party claim (“Claim”), and will indemnify and hold harmless Freshworks and its Affiliates from and against any damages and costs awarded against Freshworks and its Affiliates, or agreed in settlement by Customer (including reasonable attorneys’ fees) resulting from such Claim, to the extent caused by: (i) Customer’s or its Affiliate’s unauthorized supply, disclosure, or processing of Customer Data, including Personal Data, (ii) Customer’s or its Affiliate’s violation of laws applicable to Customer’s or its Affiliate’s business."

You must defend Freshdesk if a third party sues them because of how you handled your data or violated laws.

You could be responsible for legal fees and damages if your data handling leads to a lawsuit against Freshdesk.

"Freshworks may modify the Services, Software, Mobile Apps, and Service Plans from time to time, including by adding or removing features, functions, and entitlements; provided, however, that: (i) Freshworks will not materially decrease the overall functionality of the Services, Software, Mobile Apps, and Service Plans during Customer’s Subscription Term, except where such modifications are required for data security reasons or to comply with applicable law, and (ii) any such modifications are made on a prospective and nondiscriminatory basis. Freshworks will provide reasonable notice of material updates to the Services, Software, Mobile Apps, and Service Plans by either in-product notification or e-mail."

Freshdesk can modify the services and plans, but they won't materially reduce functionality unless required for security or legal reasons.

Features you rely on could be removed or changed, potentially impacting your workflow.