Linear

Severity 3 · notable

“Customer may choose not to renew its Subscription Period by notifying Linear at billing@linear.app (provided that Linear confirms such cancellation in writing) or by modifying its subscription through Customer’s account within the Service.”

Customers can prevent subscription renewal by emailing billing@linear.app and receiving written confirmation, or by changing settings in their account within the Service.

The customer must actively manage their subscription and ensure proper cancellation to avoid automatic renewal and charges for an unwanted service period.

Severity 3 · notable

“Linear may modify its Fees or introduce new fees in its sole discretion. Customer always has the right to choose not to renew its subscription if it does not agree with any new or revised Fees.”

Linear modifies its fees or introduces new fees at its sole discretion. Customers can choose not to renew their subscription if they disagree with new or revised fees.

Linear can increase prices at any time, forcing the customer to accept higher costs or find a new vendor at the end of their current subscription term.

Severity 2 · minor

“If Customer is using the Free Version, Linear will retain User Submissions and User Information to facilitate such use. Linear may delete all User Submissions or User Information if Customer maintains an account in the Free Version but such account is not usedfor a period of one (1) year or more.”

Linear retains user submissions and information for Free Version users. Linear deletes all user data if a Free Version account remains unused for one year or more.

Free Version users risk losing all their data if they do not log in or use their account for at least one year, potentially disrupting their work.

Severity 3 · notable

“NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, LINEAR WILL NOT BE LIABLE WITH RESPECT TO ANY CAUSE RELATED TO OR ARISING OUT OF THIS AGREEMENT, WHETHER IN AN ACTION BASED ON A CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR ANY OTHER LEGAL THEORY, HOWEVER ARISING, FOR (A) INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, (B) ANY DAMAGES BASED ON USE OR ACCESS, INTERRUPTION, DELAY OR INABILITY TO USE THE SERVICE, LOST REVENUES OR PROFITS, DELAYS, INTERRUPTION OR LOSS OF SERVICES, BUSINESS OR GOODWILL, LOSS OR CORRUPTION OF DATA, LOSS RESULTING FROM SYSTEM OR SYSTEM SERVICE FAILURE, MALFUNCTION OR SHUTDOWN, FAILURE TO ACCURATELY TRANSFER, READ OR TRANSMIT INFORMATION, FAILURE TO UPDATE OR PROVIDE CORRECT INFORMATION, SYSTEM INCOMPATIBILITY OR PROVISION OF INCORRECT COMPATIBILITY INFORMATION OR BREACHES IN SYSTEM SECURITY, OR (C) ANY DAMAGES THAT IN THE AGGREGATE EXCEED THE TOTAL FEES PAID OR PAYABLE BY CUSTOMER FOR THE SERVICE THAT IS OR THE PROFESSIONAL SERVICES THAT ARE THE SUBJECT OF THE CLAIM DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT WHICH GIVES RISE TO SUCH DAMAGES.”

Linear is not liable for indirect, special, incidental, or consequential damages, nor for damages related to service use, data loss, system failures, or security breaches. Linear's total liability is capped at the fees paid in the 12 months before the claim.

The customer cannot recover significant financial losses, including lost profits or data, even if Linear's service failure causes severe business disruption, and any recovery is limited to past fees.

Severity 2 · minor

“Linear will have no liability or other obligation of any kind arising out of or related to any third-party applications, including arising from Customer’s use or inability to use Third-Party Applications.”

Linear disclaims all liability and obligations related to any third-party applications, including issues from the customer's use or inability to use them.

The customer bears all risks and responsibilities for problems arising from third-party integrations, even if they are recommended or facilitated by Linear.

Severity 4 · material

“Customer acknowledges that the Service is an on-line, subscription-based product, and that to provide improved customer experience Linear may make changes to the Service provided, however Linear will not materially decrease the core functionality of the Service. Linear may also unilaterally modify the terms of this Agreement by notifying you at least thirty (30) days prior to such changes taking effect and posting such changes at https://linear.app/terms.”

Linear changes the Service to improve customer experience, but will not materially decrease core functionality. Linear unilaterally modifies agreement terms by notifying customers at least 30 days prior and posting changes at https://linear.app/terms.

Linear can alter the service or contract terms at any time with 30 days' notice, requiring the customer to regularly review updates and adapt to new conditions.

Severity 3 · notable

“Linear may, in its sole discretion, set and enforce limits on Customer’s use of the API and Customer agrees to adhere to such limits. Linear may also suspend Customer’s access to the API or cease providing the API at any time.”

Linear sets and enforces limits on the customer's API use and can suspend or stop providing the API at any time.

The customer's integration with Linear's API could break or become unusable without warning, requiring immediate adjustments or alternative solutions.