AI training
No flags in this category.
Auto-renewal
- Severity 2
"Customer's subscription to any Self Service Plan will automatically renew on a month-to-month basis (each, a "Subscription Month"), unless Customer cancels its subscription to such Self Service Plan within fourteen (14) business days prior to the expiration of the then-current Subscription Month."
Your Neon subscription renews automatically each month unless you cancel it at least fourteen (14) business days before the current subscription ends.
You will be automatically charged for another month of service if you miss the cancellation deadline.
Price hikes
No flags in this category.
Data residency
No flags in this category.
Termination friction
No flags in this category.
Liability caps
No flags in this category.
Indemnification
No flags in this category.
Silent term changes
- Severity 3
"Customer acknowledges that we may make changes to the Agreement, this Product Specific Schedule or pricing from time to time and Customer's continued use of the Neon Platform Services will constitute consent to such changes."
Neon changes the Agreement, Product Specific Schedule, or pricing. Continued use of Neon Platform Services means you agree to these changes.
You might be charged more or have different terms applied to your service without explicit agreement.
- Severity 3
"While Neon may update the Security Measures, it shall not materially diminish the effectiveness of the Security Measures during the Term of an Order."
Neon updates its Security Measures but does not reduce their effectiveness during your contract term.
Your data's security level will not decrease during your contract, even if Neon updates its security practices.
Ask the lawyer
Neon · grade A
Hey 👋
I've read every word of Neon's ToS so you don't have to. Ask me anything — I'll quote the actual contract.
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