WeTransfer

Severity 1 · low

“Your content isn’t used to train AI.”

WeTransfer states your content is not used to train AI.

This is good news for privacy, as your files won't be used to train third-party AI models.

Severity 3 · notable

“Upon expiration of the Subscription Period, your Subscription Plan will automatically renew for recurring Subscription Periods of the same duration, unless the Subscription Plan is canceled or not renewed in accordance with these Terms.”

WeTransfer automatically renews your subscription for the same duration unless you cancel it according to the terms.

You'll be charged for another term if you forget to cancel, even if you no longer need the service.

Matches FTC v. Amazon (Iliad Flow / Prime Enrollment) (2023)

Severity 3 · notable

“If you purchase a Subscription Plan other than through an Order Form, (a) you authorize us to charge the applicable Subscription Fee to your designated payment method for your initial Subscription Period and automatically upon each renewal with no further action required by you, and (b) you must keep your payment method up to date in your account settings or by contacting us via our Help Center.”

WeTransfer charges your payment method automatically for renewals if you didn't buy through an order form, and you must keep your payment info updated.

You could be charged for a renewal you didn't intend if your payment details are outdated and you miss a notification.

Matches FTC v. Amazon (Iliad Flow / Prime Enrollment) (2023)

Severity 3 · notable

“If you purchase a Subscription Plan other than through an Order Form, (a) you authorize us to charge the applicable Subscription Fee to your designated payment method for your initial Subscription Period and automatically upon each renewal with no further action required by you, and (b) you must keep your payment method up to date in your account settings or by contacting us via our Help Center.”

WeTransfer charges your payment method automatically for renewals if you didn't buy through an order form, and you must keep your payment info updated.

You could be charged for a renewal you didn't intend if your payment details are outdated and you miss a notification.

Matches FTC v. Amazon (Iliad Flow / Prime Enrollment) (2023)

Severity 3 · notable

“Upon expiration of the Subscription Period, your Subscription Plan will automatically renew for recurring Subscription Periods of the same duration, unless the Subscription Plan is canceled or not renewed in accordance with these Terms.”

WeTransfer automatically renews your subscription for the same duration unless you cancel it according to the terms.

You'll be charged for another term if you forget to cancel, even if you no longer need the service.

Matches FTC v. Amazon (Iliad Flow / Prime Enrollment) (2023)

Severity 3 · notable

“Such changes, updates, suspensions, discontinuations may also result in adjustment to the applicable Subscription Fee (as defined below), including price increases, which will be effective upon the renewal of your Subscription Plan.”

WeTransfer can adjust your subscription fees, including price increases, which will take effect upon renewal.

Your renewal price could be higher than your current price without advance notice before the renewal date.

Severity 3 · notable

“Changes to fees will not apply retroactively and changes to Subscription Fee will become effective upon the renewal of your Subscription Plan.”

WeTransfer will notify you of fee changes, but these changes only apply to future renewals, not retroactively.

You will be subject to any new pricing structure upon your next renewal date.

Severity 3 · notable

“Such changes, updates, suspensions, discontinuations may also result in adjustment to the applicable Subscription Fee (as defined below), including price increases, which will be effective upon the renewal of your Subscription Plan.”

WeTransfer can adjust your subscription fees, including price increases, which will take effect upon renewal.

Your renewal price could be higher than your current price without advance notice before the renewal date.

Severity 3 · notable

“Changes to fees will not apply retroactively and changes to Subscription Fee will become effective upon the renewal of your Subscription Plan.”

WeTransfer will notify you of fee changes, but these changes only apply to future renewals, not retroactively.

You will be subject to any new pricing structure upon your next renewal date.

Severity 2 · minor

“Our Privacy & Cookie Policy provides information about the processing of personal data in connection with the Service, including how data is collected, for which purposes it is processed, and for how long it is retained.”

WeTransfer's Privacy & Cookie Policy explains how they process your personal data, including collection, purpose, and retention periods.

You should review their policy to understand how your data is handled and for how long it is stored.

Severity 2 · minor

“Our Privacy & Cookie Policy provides information about the processing of personal data in connection with the Service, including how data is collected, for which purposes it is processed, and for how long it is retained.”

WeTransfer's Privacy & Cookie Policy explains how they process your personal data, including collection, purpose, and retention periods.

You should review their policy to understand how your data is handled and for how long it is stored.

Severity 3 · notable

“Downgrading your Subscription Plan may cause loss of features, seats, data, or functionality of the Service available to you, and we will not be responsible for any such loss.”

Downgrading your WeTransfer plan may result in losing features, data, or functionality, and they are not responsible for such losses.

You risk losing access to essential data or features when you downgrade your subscription.

Severity 3 · notable

“If you have begun a Subscription Period and you then decide to cancel your subscription during such period, you will not receive a refund for the fees you already paid for such Subscription Period, and you will continue to be able to use the Service for which you subscribed until the end of such Subscription Period.”

If you cancel your WeTransfer subscription mid-period, you won't get a refund for the time paid but can use the service until the period ends.

You will forfeit any unused portion of your current subscription term if you cancel early.

Severity 3 · notable

“Unused add-ons, features, seats, or any other items of your Subscription Plan will not be reimbursed and do not rollover to any subsequent Subscription Period or renewal term, if applicable.”

Any unused add-ons, features, seats, or other items from your WeTransfer subscription will not be reimbursed and do not carry over to future terms.

You lose the value of any unused portions of your subscription if you don't fully utilize them before the term ends.

Severity 3 · notable

“You can downgrade your Subscription Plan or reduce your add-ons, features, or seats in your account, but such downgrades will not become effective until the end of your current Subscription Period, and you will not receive a refund or credit for such downgrade or reductions.”

Downgrading your WeTransfer plan or features only takes effect at the end of your current period, with no refund or credit for the change.

You will pay for the higher tier until the current term ends, even if you decide to downgrade sooner.

Severity 3 · notable

“Downgrading your Subscription Plan may cause loss of features, seats, data, or functionality of the Service available to you, and we will not be responsible for any such loss.”

Downgrading your WeTransfer plan may result in losing features, data, or functionality, and they are not responsible for such losses.

You risk losing access to essential data or features when you downgrade your subscription.

Severity 3 · notable

“If we do not receive your payment of the applicable Subscription Fee or other fees, we may, at our discretion, take one or more of the following actions: (a) revoke any credit terms or other payment accommodation which might have been previously afforded to you, (b) accelerate your entire account balance, (c) suspend or terminate your access to your account and to any portion or all of the Service in accordance with section 14, or (d) downgrade your Subscription Plan and charge you the Subscription Fee applicable to the downgraded Subscription Plan (if any), without any responsibility for any loss of features, data, or functionality of the Service caused by such downgrading.”

If you don't pay your WeTransfer bill, they can accelerate your balance, suspend your account, or downgrade your plan without responsibility for lost data.

Failure to pay can lead to immediate account suspension and potential data loss.

Severity 3 · notable

“All fees and taxes are non-refundable.”

All fees and taxes paid to WeTransfer are non-refundable.

You cannot get your money back for any payments made to WeTransfer, even if you stop using the service.

Severity 3 · notable

“If we do not receive your payment of the applicable Subscription Fee or other fees, we may, at our discretion, take one or more of the following actions: (a) revoke any credit terms or other payment accommodation which might have been previously afforded to you, (b) accelerate your entire account balance, (c) suspend or terminate your access to your account and to any portion or all of the Service in accordance with section 14, or (d) downgrade your Subscription Plan and charge you the Subscription Fee applicable to the downgraded Subscription Plan (if any), without any responsibility for any loss of features, data, or functionality of the Service caused by such downgrading.”

If you don't pay your WeTransfer bill, they can accelerate your balance, suspend your account, or downgrade your plan without responsibility for lost data.

Failure to pay can lead to immediate account suspension and potential data loss.

Severity 3 · notable

“All fees and taxes are non-refundable.”

All fees and taxes paid to WeTransfer are non-refundable.

You cannot get your money back for any payments made to WeTransfer, even if you stop using the service.

Severity 3 · notable

“If you have purchased your Subscription Plan through an App, you can cancel your subscription and automatic renewals at any time in your account settings with the App Marketplace according to the policies of each App Marketplace.”

If you bought your WeTransfer subscription through an app, you can cancel it and auto-renewals in your app marketplace account settings.

You must follow the specific cancellation procedures of the app marketplace where you purchased the subscription.

Severity 3 · notable

“If you purchase your Subscription Plan through an Order Form, you can cancel your subscription and any automatic renewals by providing written notice of termination to the contacts specified in your Order Form, at least one month before the end of the then-current Subscription Period.”

If you purchased your WeTransfer subscription via an order form, you must give written notice at least one month before the term ends to cancel.

Missing the one-month notice period for order form subscriptions will result in automatic renewal.

Severity 3 · notable

“If you have purchased your Subscription Plan through an App, you can cancel your subscription and automatic renewals at any time in your account settings with the App Marketplace according to the policies of each App Marketplace.”

If you bought your WeTransfer subscription through an app, you can cancel it and auto-renewals in your app marketplace account settings.

You must follow the specific cancellation procedures of the app marketplace where you purchased the subscription.

Severity 3 · notable

“If you purchase your Subscription Plan through an Order Form, you can cancel your subscription and any automatic renewals by providing written notice of termination to the contacts specified in your Order Form, at least one month before the end of the then-current Subscription Period.”

If you purchased your WeTransfer subscription via an order form, you must give written notice at least one month before the term ends to cancel.

Missing the one-month notice period for order form subscriptions will result in automatic renewal.

Severity 3 · notable

“If you are a consumer resident in the European Economic Area or the United Kingdom, you may exercise your statutory right of withdrawal within 14 days of purchasing or upgrading a Subscription Plan.”

If you are in the EEA or UK, you have a 14-day statutory right to withdraw from your WeTransfer subscription after purchase or upgrade.

You have a limited window to cancel and get a refund if you're in the EEA or UK.

Severity 3 · notable

“If your Subscription Plan is automatically renewed, you may also terminate your Subscription Plan with a prior notice of one month, and you may request a reimbursement of the pro-rated amount of the Subscription Fee for the remainder of your Subscription Period after termination is effective.”

If your WeTransfer subscription auto-renews, you can terminate it with one month's notice and get a pro-rated refund for the remaining period.

You can cancel an auto-renewing subscription and get some money back for the unused portion.

Severity 3 · notable

“If you have purchased your subscription through an App, you can exercise your right of withdrawal or your right of termination through your account settings with the App Marketplace, according to the policies of each App Marketplace.”

If you purchased WeTransfer through an app, you must use the app marketplace's settings and policies to withdraw or terminate.

Your cancellation rights are subject to the rules of the specific app marketplace where you made the purchase.

Severity 3 · notable

“If you have purchased your Subscription Plan through the Site, you can exercise your right of withdrawal or your right of termination and request reimbursement by contacting us via our Help Center.”

If you purchased WeTransfer directly, you can exercise your withdrawal or termination rights by contacting their Help Center for a refund.

You must contact WeTransfer's support to cancel and request a refund if you purchased through their site.

Severity 3 · notable

“If you have begun a Subscription Period and you then decide to cancel your subscription during such period, you will not receive a refund for the fees you already paid for such Subscription Period, and you will continue to be able to use the Service for which you subscribed until the end of such Subscription Period.”

If you cancel your WeTransfer subscription mid-period, you won't get a refund for the time paid but can use the service until the period ends.

You will forfeit any unused portion of your current subscription term if you cancel early.

Severity 3 · notable

“Unused add-ons, features, seats, or any other items of your Subscription Plan will not be reimbursed and do not rollover to any subsequent Subscription Period or renewal term, if applicable.”

Any unused add-ons, features, or seats from your WeTransfer subscription won't be refunded and don't carry over to future terms.

You lose the value of any unused portions of your subscription if you don't fully utilize them before the term ends.

Severity 3 · notable

“You can downgrade your Subscription Plan or reduce your add-ons, features, or seats in your account, but such downgrades will not become effective until the end of your current Subscription Period, and you will not receive a refund or credit for such downgrade or reductions.”

Downgrading your WeTransfer plan or features only takes effect at the end of your current period, with no refund or credit for the change.

You will pay for the higher tier until the current term ends, even if you decide to downgrade sooner.

Severity 4 · material

“TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE (AND OUR AFFILIATES, PARENT COMPANIES, OFFICERS, AGENTS, EMPLOYEES, PARTNERS, LICENSORS, CONTRACTORS, PERMITTED SUCCESSORS AND PERMITTED ASSIGNS) WILL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY PERSONAL INJURY, OR ANY INCIDENTAL, SPECIAL, MORAL, EXEMPLARY, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICE, OR ANY CONTENT, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT OR OTHERWISE), OR WHETHER SUCH DAMAGE WAS FORESEEABLE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.”

WeTransfer will not be liable for any damages, including lost profits or data, arising from your use or inability to use the service, regardless of the cause.

You cannot recover damages from WeTransfer if their service causes you financial loss or data issues.

Severity 4 · material

“IN NO EVENT SHALL OUR (AND OUR AFFILIATES, PARENT COMPANIES, OFFICERS, AGENTS, EMPLOYEES, PARTNERS, LICENSORS, CONTRACTORS, PERMITTED SUCCESSORS AND PERMITTED ASSIGNS’) TOTAL LIABILITY TO YOU FOR ALL DAMAGES (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW) EXCEED THE GREATER OF THE AMOUNTS YOU HAVE PAID TO US IN THE 12-MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY OR ONE HUNDRED U.S. DOLLARS (USD 100).”

WeTransfer's total liability to you is capped at the greater of your payments in the last 12 months or $100.

If WeTransfer causes significant financial harm, your compensation is limited to a small amount.

Severity 4 · material

“TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, WE (AND OUR AFFILIATES, PARENT COMPANIES, OFFICERS, AGENTS, EMPLOYEES, PARTNERS, LICENSORS, CONTRACTORS, PERMITTED SUCCESSORS AND PERMITTED ASSIGNS) WILL NOT BE LIABLE FOR ANY MORAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OR INABILITY TO USE THE SERVICE, UNLESS SUCH DAMAGES ARE CAUSED BY OUR BREACH OF THESE TERMS.”

WeTransfer is not liable for indirect or consequential damages like lost profits or business interruption, unless caused by their breach of terms.

You likely cannot claim compensation for indirect losses even if WeTransfer's service fails.

Severity 4 · material

“IN NO EVENT SHALL OUR (AND OUR AFFILIATES, PARENT COMPANIES, OFFICERS, AGENTS, EMPLOYEES, PARTNERS, LICENSORS, CONTRACTORS, PERMITTED SUCCESSORS AND PERMITTED ASSIGNS) TOTAL LIABILITY TO YOU FOR ALL DAMAGES (OTHER THAN AS MAY BE REQUIRED BY APPLICABLE LAW) EXCEED THE GREATER OF THE AMOUNTS YOU HAVE PAID TO US IN THE 12-MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY OR ONE HUNDRED U.S. DOLLARS (USD 100).”

WeTransfer's total liability to you is capped at the greater of your payments in the last 12 months or $100.

If WeTransfer causes significant financial harm, your compensation is limited to a small amount.

Severity 1 · low

“YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.”

You use WeTransfer's service at your own risk, and they provide it without any guarantees.

You have no recourse if the service fails or causes issues, as you've agreed to use it as-is.

Severity 1 · low

“TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE (EXPRESSLY INCLUDING ALL CONTENT AND FEATURES MADE AVAILABLE VIA THE SERVICE), IS PROVIDED "AS IS" AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND.”

WeTransfer provides the service 'as is' without any warranties, including merchantability or fitness for a particular purpose.

You cannot rely on the service to be suitable for your specific needs or to function reliably.

Severity 1 · low

“WITHOUT LIMITING THE FOREGOING, WE HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE SERVICE, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF COURSE OF DEALING, OF TRADE USAGE OR PRACTICE, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND OF NON-INFRINGEMENT.”

WeTransfer disclaims all warranties, including merchantability, satisfactory quality, and fitness for a particular purpose.

You cannot hold WeTransfer responsible if the service is not of satisfactory quality or fit for your intended use.

Severity 1 · low

“To the maximum extent permitted by law, we disclaim all warranties and conditions of merchantability, of satisfactory quality, and of fitness for a particular purpose.”

WeTransfer disclaims all warranties, including merchantability, satisfactory quality, and fitness for a particular purpose.

You cannot hold WeTransfer responsible if the service is not of satisfactory quality or fit for your intended use.

Severity 1 · low

“You expressly acknowledge and agree that your use of the Service is at your sole risk.”

You use WeTransfer's service at your own risk, and they provide it without any guarantees.

You have no recourse if the service fails or causes issues, as you've agreed to use it as-is.

Severity 1 · low

“We cannot warrant against interference with your enjoyment of the Service, that the functions contained in, or services performed or provided by, the Service will meet your requirements, or that the operation of the Service will be constantly available, uninterrupted, secure, or error-free.”

WeTransfer cannot guarantee uninterrupted, secure, or error-free service and disclaims responsibility for interference with your use.

You may experience service disruptions or errors without WeTransfer being liable.

Severity 3 · notable

“You will defend, indemnify and hold us, our affiliates, our and our affiliates’ directors, officers, agents, employees, partners, licensors, contractors, permitted successors and permitted assigns (each of the foregoing, an “Indemnitee”) harmless from all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including, but not limited to, professional fees and reasonable attorneys’ fees incurred by one or more Indemnitees, to the extent directly or indirectly arising out of or resulting from one or more of the following: (a) your or your Authorized Users access to or use of the Service; (b) your or your Authorized Users’ Feedback; (c) any breach of these Terms by you, your Authorized Users, or any person accessing the Service using your account or device; (d) your or your Authorized Users’ violation, misappropriation, or infringement of any rights of another (including intellectual property rights or privacy rights); (e) your or your Authorized Users’ violation of any applicable law or regulation; (f) any and all claims for property damage, personal injury or bodily injury or death, to the extent caused by your or your Authorized Users’ breach of these Terms; or (g) your or your Authorized Users’ conduct in connection with the Service.”

You must defend and cover WeTransfer for any losses or claims arising from your use of the service, your breach of terms, or violation of laws.

You could be responsible for legal costs and damages if your actions lead to claims against WeTransfer.

Severity 3 · notable

“You will defend, indemnify and hold us, our affiliates, our and our affiliates’ directors, officers, agents, employees, partners, licensors, contractors, permitted successors and permitted assigns (each of the foregoing, an “Indemnitee”) harmless from all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever kind, including, but not limited to, professional fees and reasonable attorneys’ fees incurred by one or more Indemnitees, to the extent directly or indirectly arising out of or resulting from one or more of the following: (a) your or your Authorized Users access to or use of the Service; (b) your or your Authorized Users’ Feedback; (c) any breach of these Terms by you, your Authorized Users, or any person accessing the Service using your account or device; (d) your or your Authorized Users’ violation, misappropriation, or infringement of any rights of another (including intellectual property rights or privacy rights); (e) your or your Authorized Users’ violation of any applicable law or regulation; or (f) your or your Authorized Users’ conduct in connection with the Service.”

You must defend and cover WeTransfer for any losses or claims arising from your use of the service, your breach of terms, or violation of laws.

You could be responsible for legal costs and damages if your actions lead to claims against WeTransfer.

Severity 4 · material

“We may update these Terms from time to time as we remove or release new features, technologies, or services, or to comply with legal, regulatory, or contractual requirements, in response to exceptional or unforeseen circumstances, or for other justifiable business reasons. In such cases, we will take appropriate measures to inform you in accordance with the significance of the changes performed, for example, by notifying you via email or a pop-up or push notification within the Service. It is your responsibility to review the Terms regularly, and to check the Service for updates to these Terms regularly. By continuing to access or use our Service after updates become effective, you agree to be bound by the updated Terms. If you do not agree to the updated Terms, you must immediately stop using our Service, uninstall and delete any copies of any Apps or any software included in the Service in your possession, and cancel your subscription and any account.”

WeTransfer can update these terms for various reasons, and continued use signifies your acceptance of the revised terms.

You must regularly check for updated terms, as continued use implies agreement to potentially unfavorable changes.

Severity 4 · material

“We may update, change, suspend or discontinue the Service (or any part, content or feature) or Subscription Plan (as defined below) at any time, without notice and without liability to you or anyone else (for example, to offer or test new or different features, technologies, or services, to repair, improve or further develop the Service, to comply with legal, regulatory or contractual requirements, or in response to exceptional or unforeseen circumstances).”

WeTransfer can update, change, suspend, or discontinue the service or subscription plans at any time without notice or liability.

WeTransfer can remove features or stop offering the service you rely on without warning.

Severity 4 · material

“We may also update, change, suspend or discontinue the Service (or any part, content or feature) or Subscription Plan (as defined below) at any time to offer or test new or different features, technologies, or services, to repair, improve or further develop the Service, to comply with legal, regulatory or contractual requirements, in response to exceptional or unforeseen circumstances, or for other justifiable or business reasons.”

WeTransfer can update, change, suspend, or discontinue the service or subscription plans at any time for business reasons.

WeTransfer has the right to alter or remove service features or plans without prior notification.

Severity 4 · material

“We may update these Terms from time to time, in our sole discretion (for example, when we remove or release new features, technologies, or services, to comply with legal, regulatory, or contractual requirements, or in response to exceptional or unforeseen circumstances). In such cases, we will take reasonable measures to inform you, in accordance with the significance of the changes performed, for example, by revising the date at the top of the updated Terms, via email or as a pop-up or push notification within the Service. It is your responsibility to review the Terms regularly, and to check the Service for updates to these Terms regularly. Unless otherwise noted, the updated Terms will be effective as of the time at which we post the updated Terms in the Service. By continuing to access or use our Service after updates become effective, you agree to be bound by the updated Terms. If you do not agree to the updated Terms, you must immediately stop using our Service, uninstall and delete any copies of any Apps or software included in the Service in your possession, and cancel your subscription and any account.”

WeTransfer can update these terms at any time, and continuing to use the service means you accept the new terms.

You may be bound by new terms you haven't read or agreed to if you continue using the service.