Wix

Severity 3 · notable

“Unless stated otherwise, Light and Core Paid Services are offered to Eligible Israeli Users as an open-ended transaction, in the form of an indefinite period of subscription, with recurring billing periods. Unless otherwise specified, these Paid Services will remain valid indefinitely, to ensure continuity of service. For the avoidance of doubt, this Addendum only applies to Eligible Israeli Users who purchase Light and Core Premium Plans.”

Wix automatically renews your subscription for Light and Core Paid Services indefinitely, charging your payment method each billing period to ensure service continuity.

You'll keep getting charged for Wix services unless you actively cancel, even if you stop using them.

Matches FTC v. Age of Learning (ABCmouse) — settled for $10M (2020)

Severity 3 · notable

“If you purchased the Light or Core Paid Services, your subscription will not be time-limited, and the payment method you provided will be charged for each billing period, unless you choose to cancel the subscription in accordance with the terms of this addendum.”

Wix automatically renews your subscription for Light and Core Paid Services indefinitely, charging your payment method each billing period to ensure service continuity.

You'll keep getting charged for Wix services unless you actively cancel, even if you stop using them.

Matches FTC v. Age of Learning (ABCmouse) — settled for $10M (2020)

Severity 3 · notable

“Cancellation fees - Wix does not currently charge any cancellation fees, but reserves the right to do so in the future, according to the terms stipulated in the Israeli Consumer Protection law.”

Wix currently does not charge cancellation fees but reserves the right to do so in the future.

Wix could start charging you a fee to cancel your subscription later on.

Matches Adobe Early Termination Fee Class Action (2024)

Severity 3 · notable

“After the cancellation effective date, your account will switch to the free plan and you will no longer have access to features or services provided as part of our Paid Services, including the ability to connect your Wix site to a domain.”

After canceling paid services, your Wix account reverts to the free plan, and you lose access to paid features like connecting a custom domain.

You will lose access to key features like using your own domain name if you cancel your paid Wix plan.

Matches FTC v. Match Group (Match.com) (2019)

Severity 3 · notable

“You have the right to cancel the Light or Core Paid Services in accordance with and subject to the provisions of Israel’s Consumer Protection Law (1981), and according to the following terms:You may request to cancel your Light or Core Paid Service, for any reason and at any time ("Cancellation Notice").”

You can cancel your Wix Light or Core Paid Services at any time by sending a cancellation notice.

You have the right to cancel your subscription and get a proportional refund according to Israeli consumer law.

Matches FTC v. Match Group (Match.com) (2019)

Severity 3 · notable

“The cancellation will take immediate effect once you provide us with the Cancellation Notice as detailed below (or within 6 business days if the notice is sent by registered mail). For the period from the effective date of cancellation onwards, Wix will reimburse you with a proportional refund to your connected and updated payment method, within 14 days of us receiving the Cancellation Notice.”

Wix will cancel your service immediately upon receiving your notice and will refund you proportionally within 14 days.

You'll receive a refund for the unused portion of your subscription after you cancel.

Matches FTC v. Match Group (Match.com) (2019)