Zoho CRM

Severity 3 · notable

“If you have not downgraded to a free plan and if you have not informed us that you do not wish to renew the subscription, you will be presumed to have authorized Zoho to charge the subscription fee to the Credit Card last used by you.”

If you don't downgrade or notify Zoho CRM of non-renewal, they will charge your last used credit card for the subscription fee.

You will be automatically charged for the service if you do not take specific action to prevent renewal.

Severity 3 · notable

“If you do not wish to renew the subscription, you must inform us at least seven days prior to the renewal date.”

You must notify Zoho CRM at least seven days before your renewal date if you do not wish to renew your subscription.

Failure to provide timely notice means Zoho CRM will assume you want to renew and will charge you.

Severity 3 · notable

“Your subscription will be automatically renewed at the end of each subscription period unless you downgrade your paid subscription plan to a free plan or inform us that you do not wish to renew the subscription.”

Zoho CRM automatically renews your subscription at the end of each period unless you downgrade to a free plan or tell them you don't want to renew.

You will continue to be charged for the service if you forget to cancel or downgrade before the renewal date.

Severity 3 · notable

“From time to time, we may change the price of any Service or charge for use of Services that are currently available free of charge.”

Zoho CRM may change service prices or start charging for previously free services.

Your current subscription cost may increase, or you may have to pay for features you previously used for free.

Severity 3 · notable

“Any increase in charges will not apply until the expiry of your then current billing cycle.”

Zoho CRM will not apply any price increases until your current billing cycle ends.

You will not be immediately affected by a price increase and will have advance notice before the new price takes effect.

Severity 3 · notable

“In addition, we reserve the right to terminate your user account and deny the Services upon reasonable belief that you have violated the Agreement and to terminate your access to any Beta Service in case of unexpected technical issues or discontinuation of the Beta Service.”

Zoho CRM can terminate your account and deny services if they reasonably believe you violated the agreement, and can terminate beta access due to technical issues or discontinuation.

Your account can be terminated for violating terms or due to issues with beta services, even if you haven't been explicitly warned.

Severity 3 · notable

“You have the right to terminate your user account if Zoho breaches its obligations under this Agreement and in such event, you will be entitled to prorated refund of any prepaid fees.”

You can terminate your user account if Zoho CRM breaches the agreement, and you will receive a prorated refund of prepaid fees.

You can get a refund for unused service if Zoho CRM fails to uphold its end of the agreement.

Severity 3 · notable

“Termination of user account will include denial of access to all Services, deletion of information in your user account such as your email address and password and deletion of all data in your user account.”

Account termination means Zoho CRM will deny access to all services, delete your login details, and remove all data from your account.

All your data and access to the service will be permanently lost upon account termination.

Severity 2 · minor

“We may terminate a suspended or disabled user account after thirty days.”

Zoho CRM will terminate your suspended or disabled account after thirty days.

Your account will be permanently closed if it remains suspended for over thirty days.

Severity 2 · minor

“We will also terminate your user account on your request.”

Zoho CRM will terminate your user account if you request it.

You can close your account at any time by requesting termination.

Severity 2 · minor

“We may suspend your user account or temporarily disable access to whole or part of any Service in the event of any suspected illegal activity, extended periods of inactivity or requests by law enforcement or other government agencies.”

Zoho CRM can suspend your account or disable service access if they suspect illegal activity, if you are inactive for a long time, or if law enforcement requests it.

Your access to the service can be interrupted due to inactivity or external requests without your direct action.

Severity 2 · minor

“Objections to suspension or disabling of user accounts should be made to legal@zohocorp.com within thirty days of being notified about the suspension.”

You must contact legal@zohocorp.com within thirty days of notification to object to an account suspension or disabling.

You have a limited time to dispute account suspension, or Zoho CRM may proceed with further action.

Severity 4 · material

“IN NO EVENT SHALL ZOHO’S ENTIRE LIABILITY TO YOU IN RESPECT OF ANY SERVICE, WHETHER DIRECT OR INDIRECT, EXCEED ONE THOUSAND DOLLARS ($1000) OR THE FEES PAID BY YOU DURING THE TWELVE (12) MONTHS PRIOR TO THE FIRST EVENT GIVING RISE TO SUCH LIABILITY, WHICHEVER IS HIGHER.”

Zoho CRM's total liability to you for any service issue is capped at $1000 or the fees you paid in the last 12 months, whichever is higher.

Your financial recovery is limited in case of service issues, regardless of the actual damages you incur.

Severity 4 · material

“YOU AGREE THAT ZOHO SHALL, IN NO EVENT, BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR OTHER LOSS OR DAMAGE WHATSOEVER OR FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, COMPUTER FAILURE, LOSS OF BUSINESS INFORMATION, OR OTHER LOSS ARISING OUT OF OR CAUSED BY YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ZOHO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.”

Zoho CRM is not liable for any indirect, special, punitive, or consequential damages, including lost profits or business interruption, arising from your use or inability to use the service.

You cannot recover damages from Zoho CRM for business losses or operational disruptions caused by the service.

Severity 3 · notable

“You agree to indemnify and hold harmless Zoho, its officers, directors, employees, suppliers, and affiliates, from and against any losses, damages, fines and expenses (including attorney's fees and costs) arising out of or relating to any claims that you have used the Services in violation of another party's rights, in violation of any law, in violations of any provisions of the Agreement, or any other claim related to your use of the Services, except where such use is authorized by Zoho.”

You agree to defend and cover Zoho CRM for any claims arising from your violation of rights, laws, or the agreement, or any other claim related to your service use, except for authorized use.

You are responsible for legal costs and damages if your use of the service leads to claims against Zoho CRM.

Severity 3 · notable

“Your continued use of the Service after the effective date of any change to the Agreement will be deemed to be your agreement to the modified Agreement.”

Your continued use of the service after Zoho CRM notifies you of changes to the agreement signifies your acceptance of the modified terms.

Continuing to use the service after changes are announced means you agree to the new terms, even if you haven't actively accepted them.

Severity 3 · notable

“We may modify this Agreement upon notice to you at any time through a service announcement or by sending email to your primary email address.”

Zoho CRM may change this agreement at any time by notifying you through a service announcement or email.

The terms of service can be changed by Zoho CRM with simple notification, potentially altering your rights and obligations.

Severity 3 · notable

“If we make significant changes to the Agreement that affect your rights, you will be provided with at least 30 days advance notice of the changes by email to your primary email address.”

Zoho CRM will provide at least 30 days' notice via email if they make significant changes to the agreement that affect your rights.

You will have advance warning of major changes to the agreement that impact your usage rights.

Severity 3 · notable

“You may terminate your use of the Services by providing Zoho notice by email within 30 days of being notified of the availability of the modified Agreement if the Agreement is modified in a manner that substantially affects your rights in connection with use of the Services.”

You can terminate your services by emailing Zoho CRM within 30 days of being notified of agreement changes if those changes substantially affect your rights.

You have a window to cancel the service without penalty if Zoho CRM significantly alters the agreement in a way that negatively impacts you.