Zoom

Severity 1 · low

“Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content (such as poll results, whiteboard and reactions) to train Zoom or third-party artificial intelligence models.”

Zoom does not use your communications content to train its own or third-party artificial intelligence models.

Your private conversations and shared content within Zoom are protected from being used to train AI, preserving your data privacy.

Severity 2 · minor

“Each Order Form will specify your Initial Subscription Term and any applicable Renewal Term for the Services. Unless your Order Form expressly states otherwise or applicable Law prohibits automatic renewal, each Renewal Term for the Services will begin automatically at the end of the then-current Initial Subscription Term or Renewal Term, as the case may be, unless either party provides written notice of termination or modification of the Services provided under such Order Form (i) at least thirty (30) calendar days prior to the commencement of the next Renewal Term, or (ii) within the notice period required by applicable Law (collectively, (i) and (ii), the “Renewal Notice Period”).”

Zoom automatically renews your subscription at the end of its term unless you provide written notice of termination at least 30 days before the renewal date.

You will be automatically charged for continued service unless you actively cancel, potentially leading to unexpected costs.

Severity 3 · notable

“Zoom may change prices for the Services at any time, in its sole discretion. For changes to your Charges, Zoom will provide you with not less than (i) thirty (30) calendar days prior notice, or (ii) the time period prescribed by applicable Law (each, (i) and (ii), a “Rate Change Notice”). Unless prohibited by the terms of your Order Form, any changes to your Charges will be effective upon the commencement of your next Renewal Term or other date calculated in accordance with applicable Law.”

Zoom may increase the prices for its services at any time, providing at least 30 days' notice before the next renewal term.

Your subscription costs can increase unexpectedly at the start of a new term, impacting your budget.

Severity 3 · notable

“For thirty (30) calendar days following expiration or termination of this Agreement, Zoom will provide you access to retrieve your Customer Content, after which time your Customer Content will be deleted according to applicable Law, this Agreement, and our regularly scheduled deletion protocols, policies, and procedures.”

Zoom provides 30 days after termination or expiration for you to retrieve your customer content before it is deleted.

You have a limited window to download your data after ending your subscription before it is permanently removed.

Severity 4 · material

“ZOOM AND ITS AFFILIATES AND EACH OF THEIR LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY: SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY; UNAUTHORIZED ACCESS TO, LOSS OF, DELETION OF, OR ALTERATION OF SYSTEM DATA, CUSTOMER CONTENT, OR CUSTOMER DATA; COSTS RELATED TO THE PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; TERMINATION, SUSPENSION, DISCONTINUANCE, OR DISCONNECTION OF THE SERVICES; A FAILURE OF YOUR INTERNET SERVICES, DOWNTIME, OR MAINTENANCE; OUR FAILURE TO PROVIDE TECHNICAL OR OTHER SUPPORT SERVICES; OR DAMAGES, IN THE AGGREGATE FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT, EXCEEDING THE AMOUNT ACTUALLY PAID BY YOU FOR THE SERVICES (IF ANY) IN THE TWELVE (12) MONTHS PRECEDING THE EVENT OR CIRCUMSTANCES GIVING RISE TO SUCH CLAIMS.”

Zoom and its affiliates are not liable for various damages, including indirect, consequential, or punitive damages, and their total liability is capped at the amount you paid in the 12 months prior to the claim.

You cannot recover significant losses or damages from Zoom if something goes wrong, and recovery is limited to past payments.

Severity 3 · notable

“To the extent not prohibited by applicable Law, you agree to indemnify, defend, and hold Zoom and its affiliates and each of our licensors and suppliers (“Indemnified Parties”) harmless, including any officers, directors, employees, shareholders, members, consultants, and agents of the Indemnified Parties, from any third party allegation, claim, proceeding, liability, damage, or cost (including reasonable attorneys’ fees) arising out of or related to (i) your or your End User’s use of the Services or Software, (ii) your or your End User’s breach of this Agreement or violation of applicable Law, (iii) your or your End User’s infringement or violation of any Proprietary Rights or other right of any person or entity, (iv) your relationship with your End User or any dispute between you and your End User, or (v) a personal injury or property damage to a third party relating to your or your End User’s acts or omissions.”

You agree to defend and cover Zoom for any third-party claims arising from your use of the services, breach of agreement, violation of law, or disputes with your end users.

You may be responsible for legal costs and damages if your actions or your users' actions lead to a lawsuit against Zoom.

Severity 3 · notable

“Zoom may, in its sole discretion, (i) discontinue the Services, or (ii) modify the features or functionality of the Services or Software.”

Zoom may discontinue its services or change their features and functionality at its sole discretion.

The services you rely on may be removed or altered without your consent, disrupting your operations.

Severity 3 · notable

“Zoom may make modifications, deletions, and additions to this Agreement (“Changes”) from time to time in accordance with this Section 15.1. Changes to these Terms of Service will be posted here or in our Service Description located here, which you should regularly check for the most recent version and also save the most up to date version in your files.”

Zoom may change the terms of service at any time by posting updates on its website, and you should check regularly for the latest version.

The rules governing your use of the service can change without direct notification, requiring you to stay informed.