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Front

front.com

20 flagged clauses across 8 risk dimensions

D
⏱️
0min

to read this ToS

Front's fine print is longer than you think.

🎧Longer than your Spotify Wrapped — for ALL of last year.

Caffeine required:

The 5 things you actually need to know

  • 1

    They can use your feedback for anything, forever, with no payment.

  • 2

    Your data can be used to train their AI, but you can opt out by uninstalling.

  • 3

    If you leave, they'll hold onto your data for 30 days before deleting it.

  • 4

    They can change the terms at any time, and continuing to use the app means you agree.

  • 5

    They're not liable for much, and their total payout is capped at what you paid in the last year.

Generated by AI from the actual contract — but for the lawyer-level breakdown, scroll down 👇

🤖

AI training

2 flags
  • Severity 5
    "Customer grants Front a worldwide, non-sublicensable, non-transferrable (except to a permitted assignee of Front), non-exclusive right to access, use, copy, reproduce, Process, adapt, distribute, publish, transmit, export and display the Customer Data (i) to provide, develop, and improve the Services, (ii) to comply with applicable laws and regulations, (iii) to perform Front’s obligations under this Agreement including enforcing Front’s terms and policies, (iv) to prevent or address service, security, support and technical issues and (v) as otherwise expressly permitted by this Agreement or by Customer in writing. Customer also grants Front the non-exclusive right to collect, aggregate, and manually analyze Usage Data. Front may, during and after the Subscription Term, use Usage Data to analyze, support, develop, operate and improve the Services and other Front offerings and for other lawful business purposes, including to generate industry benchmarks or best practice guidance, recommendations, or similar reports."

    Front can use your data to provide, develop, and improve their services, comply with laws, enforce their terms, and for other business purposes, including creating industry benchmarks.

    Your confidential data could be used to train models or create reports that benefit Front and its other customers, not necessarily you.

    ⚖️Matches The New York Times Co. v. OpenAI & Microsoft (2023)
  • Severity 5
    "In exchange for Customer’s use of a Trial or Beta Version, Customer agrees that Front may collect data, including crash data, Customer Data, or Usage Data, regarding Customer’s use of Trial or Beta Version and analyze Customer Data, including by human review, to improve the Services and further personalize the Customer’s experience irrespective of whether Customer had opted-out of data collection in non-Trial or non-Beta Versions."

    Front can collect and analyze data, including your data, from trial or beta versions to improve services and personalize your experience, even if you've opted out elsewhere.

    Using trial or beta versions means Front can collect and analyze your data for their own improvement, overriding your privacy preferences.

    ⚖️Matches The New York Times Co. v. OpenAI & Microsoft (2023)
🔄

Auto-renewal

2 flags
  • Severity 3
    "Subject to the terms and conditions of this Agreement, Front shall provide the Services to Customer for the initial Subscription Term, which shall then be automatically renewed and extended for the same duration as the previous Subscription Term."

    Front automatically renews your subscription for the same duration as your current term unless you provide 30 days' notice before the end of the term.

    You'll be locked into another subscription term at potentially higher prices if you forget to cancel within the strict notice period.

    ⚖️Matches FTC v. Age of Learning (ABCmouse) — settled for $10M (2020)
  • Severity 3
    "Unless a different payment mechanism is required by Front, Customer must provide a valid credit card to purchase a Subscription Plan and Customer authorizes Front to automatically charge Customer’s selected payment method for Subscription Charges on or after the starting date of each subsequent Subscription Term unless Customer’s Subscription Plan terminates as set forth in Section 7.2 below."

    Front will automatically charge your payment method for subsequent subscription terms unless your subscription is terminated.

    Your credit card will be charged automatically for renewals, so you need to actively cancel to avoid unwanted charges.

    ⚖️Matches FTC v. Age of Learning (ABCmouse) — settled for $10M (2020)
💸

Price hikes

2 flags
  • Severity 3
    "Unless otherwise agreed upon in writing, the Subscription Charges for a renewal of the Subscription Term or for any additional subscriptions purchased by Customer shall be calculated according to the price(s) then specified on Front’s website."

    Front will charge you their current website prices for renewals or additional subscriptions, not any previous discounted rates.

    Your renewal costs could be significantly higher than your initial price, especially if you received an introductory discount.

    ⚖️Matches FTC v. MoviePass / Helios and Matheson Analytics (2021)
  • Severity 3
    "Any discount provided to Customer is applicable only to the initial Subscription Term detailed in an Order Form and will not be applied to any subsequent Subscription Terms."

    Any discounts you received only apply to your first subscription term and will not be applied to renewals.

    You will pay the full, undiscounted price for all subscription terms after the initial one.

    ⚖️Matches FTC v. MoviePass / Helios and Matheson Analytics (2021)
🌍

Data residency

1 flag
  • Severity 2
    "Customer and End User may not remove or export from the United States or allow the export or re-export of the Services, software or anything related thereto, or any direct product thereof in violation of any restrictions, laws or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority."

    You and your users cannot export the services or related software from the United States in violation of U.S. laws.

    This restricts where you can use the service and could lead to legal issues if you operate in or export to sanctioned regions.

🚪

Termination friction

4 flags
  • Severity 4
    "Front will use commercially reasonable efforts to provide Customer with advance notice of terminations and suspensions when practicable, but if Front determines that the actions of a Customer or End User endanger the operation of the Services or pose a threat of imminent harm to others, Front may suspend access to the Services without notice."

    Front can suspend your access without notice if your actions endanger the service or pose an imminent harm risk.

    Your access to the service could be cut off immediately without warning if Front perceives a risk, disrupting your operations.

    ⚖️Matches PayPal Account Hold / Freeze Class Action — settled for $4M (2021)
  • Severity 3
    "Customer may not downgrade its Subscription Plan or reduce the number of End User subscriptions during any Subscription Term. If Customer desires to downgrade its Subscription Plan or reduce the number of End User subscriptions under any Subscription Plan for a subsequent Subscription Term, Customer must provide Front with thirty (30) days written notice prior to the end of Customer’s then-current Subscription Term. Downgrading a Subscription Plan may cause loss of data, features, or capacity of the Services as available to Customer under its Customer Account, and Front is not responsible for such loss."

    You cannot downgrade your plan or reduce user seats during a subscription term; you must give 30 days' notice before the term ends to do so for the next term.

    You are locked into your current plan and user count for the entire term, even if your needs change, and downgrading may cause data loss.

    ⚖️Matches FTC v. Match Group (Match.com) (2019)
  • Severity 3
    "If Customer assigns this Agreement to any competitor of Front, then Front shall have the right to terminate this Agreement and Customer’s use of the Services upon notice."

    Front can terminate the agreement if you assign it to a competitor.

    Transferring your contract to a competitor, even if they acquire you, will result in Front terminating your service.

  • Severity 3
    "Front will make all Customer Data available to Customer for electronic retrieval for thirty (30) days upon termination. After such thirty (30) days, Front shall delete Customer Data in accordance with its data deletion policy."

    Front will provide your data for retrieval for 30 days after termination, after which they will delete it.

    You must retrieve all your data within 30 days of canceling, or it will be permanently deleted by Front.

    ⚖️Matches Bungie / Destiny 2 Account Termination Litigation (2023)
⚖️

Liability caps

2 flags
  • Severity 4
    "EXCEPT AS EXPRESSLY PROVIDED FOR HEREIN, AND TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND ALL RELATED COMPONENTS AND INFORMATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, AND FRONT DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. FRONT DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, VIRUS-FREE OR FREE FROM HARMFUL COMPONENTS; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES. FRONT DOES NOT WARRANT THAT IT WILL REVIEW THE CUSTOMER DATA OR SERVICE OUTPUTS FOR ACCURACY OR THAT IT WILL MAINTAIN THE CUSTOMER DATA WITHOUT LOSS OR CORRUPTION. FRONT SHALL NOT BE LIABLE FOR DELAYS, INTERRUPTIONS, SERVICE FAILURES OR OTHER PROBLEMS INHERENT IN USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS, THIRD PARTY PLATFORMS, THIRD PARTY MESSAGING APPLICATIONS, OR OTHER SYSTEMS OUTSIDE THE REASONABLE CONTROL OF FRONT."

    Front provides services as-is without warranties and disclaims all warranties, including for uninterrupted service, accuracy, or data integrity.

    You have no guarantee that the service will work reliably or that your data will be safe, and Front is not liable for many common issues.

  • Severity 4
    "NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, FRONT’S AGGREGATE LIABILITY TO CUSTOMER, ITS AFFILIATES, OR ANY THIRD PARTY ARISING OUT OF THIS AGREEMENT, THE SERVICES OR PROFESSIONAL SERVICES, SHALL IN NO EVENT EXCEED THE SUBSCRIPTION CHARGES AND/OR PROFESSIONAL SERVICES FEES PAID BY CUSTOMER DURING THE TWELVE (12) MONTHS PRIOR TO THE FIRST EVENT OR OCCURRENCE GIVING RISE TO SUCH LIABILITY."

    Front's total liability is capped at the amount you paid in the 12 months before the issue arose.

    If Front's service causes significant financial damage, your recovery is limited to what you've already paid them.

    ⚖️Matches Capital One Data Breach Class Action — settled for $190M (2022)
🛡

Indemnification

1 flag
  • Severity 3
    "Customer will defend Front Parties from and against any third party claim, action, suit, proceeding or demand arising from or related to (i) Customer’s or an End User’s use of the Services in violation of applicable laws or this Agreement and (ii) any Customer Data, and will indemnify Front Parties for costs or damages awarded against the Front Parties in connection with or as a result of such claim or any amounts paid by Front Parties under a settlement approved by Customer, including reasonable fees of attorneys engaged by Customer in connection with the defense or settlement of such claim."

    You will defend Front against claims arising from your or your users' violation of laws or the agreement, and from claims related to your data.

    You must cover Front's legal costs and damages if a third party sues them because of your actions or your data.

    ⚖️Matches T-Mobile Data Breach Settlement — settled for $350M (2022)
👻

Silent term changes

6 flags
  • Severity 4
    "Front reserves the right to suspend access and use of the Services or any features (including integrations with Third Party Services and Non-Front Messaging Platforms) if Customer exceeds usage limits as stated in the Documentation or if Front otherwise determines, in its sole discretion, that Customer is exhibiting Excessive Use."

    Front can suspend your access if you exceed usage limits or if they determine you are using the service excessively.

    Your access to the service can be suspended at Front's discretion if they deem your usage too high, even if you are paying for it.

  • Severity 4
    "Front may choose to bill through an invoice, in which case, full payment for invoices must be received by Front within thirty (30) days after the mailing date of the invoice. If Customer fails to pay its Fees within five (5) days of Front’s notice to Customer that payment is delinquent, or if Customer does not update payment information upon Front’s request, in addition to Front’s other remedies, Front may suspend access to and use of the Services by Customer and End Users."

    Front may suspend your access if you fail to pay invoices within five days of notice, or if you don't update payment information.

    Missed or late payments can lead to immediate suspension of the service you are paying for.

  • Severity 4
    "Customer acknowledges that Front may modify the features and capabilities of the Services during the Subscription Term. Front shall provide Customer with reasonable notice of any deprecation of features or capabilities which Front determines, in its sole discretion, to be material."

    Front may change service features and capabilities during your subscription term, and will notify you of material deprecations.

    Features you rely on may be removed or changed with little notice, potentially disrupting your workflow.

    ⚖️Matches X Corp. Verified User Class Action (2024)
  • Severity 4
    "Front does not guarantee the continued availability of Third Party Services and may cease supporting them without entitling Customer to any refund, credit, or other compensation, if, for example, the Third Party Service provider ceases to make the Third Party Service available for interoperation with the Front Services in a manner acceptable to Front."

    Front is not obligated to support third-party services and can stop supporting them without refunding you.

    If Front stops supporting an integration you use, you won't get any money back or compensation, and the integration may break.

    ⚖️Matches X Corp. Verified User Class Action (2024)
  • Severity 4
    "Front reserves the right to update or modify this Agreement from time to time as its business evolves by posting an updated version of this Agreement on its website. If, in Front’s sole discretion, it believes that the modifications being made are material, Front will notify Customer and End User prior to the change taking effect. By continuing to utilize the Services after the effective date of any update to this Agreement, Customer and End User will be deemed to have accepted such update."

    Front can update the agreement, and material changes will be notified; continued use after the effective date means you accept the new terms.

    You may be bound by updated terms and conditions that you haven't actively agreed to, simply by continuing to use the service.

    ⚖️Matches Italian DPA (Garante) v. WhatsApp — settled for $6M (2022)
  • Severity 4
    "Notwithstanding anything to the contrary herein, Front shall have the right to terminate Trials or Beta Versions at any time and for any reason."

    Front can terminate trial or beta versions at any time for any reason.

    Your access to trial or beta versions can be revoked without warning, disrupting any work you've done on them.

    ⚖️Matches X Corp. Verified User Class Action (2024)

Better alternatives

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