Help Scout

"Prices of all Help Scout Service plans are subject to change. If Help Scout does for any reason have to remove the plan you are on or require an upgrade to a current plan, we will provide you with at least six (6) months notice via email."

Help Scout can change plan prices and may require you to upgrade if your current plan is removed, giving you six months' notice.

Your subscription cost could increase significantly, forcing you to pay more or move to a different plan.

"Any cancellation of your account will result in the deactivation or deletion of your account, and the removal of all content in your account. This information can be restored by request of the Account Owner to Help Scout for a 14-day period. Cancelled accounts cannot be recovered or restored from Help Scout following this 14-day period."

Canceling your Help Scout account deletes all your content, and you only have 14 days to get it back.

If you don't act fast after canceling, you'll permanently lose all your data and can't recover it.

"The Help Scout Service and its contents are provided “as is” and “as available” without any warranty or representations of any kind, whether express or implied. Help Scout is a distributor and not a publisher of the content supplied by third parties; as such, Help Scout exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability or currency of any information, content, service or merchandise provided through or accessible via the Help Scout Service. Without limiting the foregoing, Help Scout specifically disclaims all warranties and representations in any content transmitted on or in connection with the Help Scout Service or on sites that may appear as links on the Help Scout Service, or in the products provided as a part of, or otherwise in connection with, the Help Scout Service, including without limitation any warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights."

Help Scout provides its service and content without any warranties, meaning they don't guarantee accuracy, reliability, or that it won't infringe on third-party rights.

You have no legal recourse if the service is inaccurate, unreliable, or violates someone else's intellectual property.

"Without limiting the foregoing, Help Scout does not warrant that the Help Scout Service will be uninterrupted, uncorrupted, timely, or error-free."

Help Scout does not guarantee that their service will be uninterrupted, error-free, or timely.

You may experience downtime or errors that disrupt your business without any warranty from Help Scout.

"Help Scout will not be liable for any indirect, incidental, special, exemplary or consequential damages, lost profits, lost data, or business interruption, in any way whatsoever arising out of the use of, or inability to use, the Help Scout Service, whether or not Help Scout is advised of the possibility of such damages."

Help Scout is not liable for any damages, lost profits, or business interruptions caused by using their service.

If Help Scout's service causes you financial loss or operational problems, they won't pay for the damages.

"You acknowledge and agree that Help Scout’s maximum liability to you will not exceed the lesser of (a) the amount Help Scout receives from you or (b) the amount Help Scout receives from the reseller with whom you have purchased access to the Help Scout Service, in the ninety (90) days immediately preceding the date on which you first assert a claim."

Help Scout's total liability to you is capped at the amount you paid them or a reseller in the last 90 days.

If Help Scout causes significant financial harm, your ability to recover those losses is severely limited.

"We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Help Scout Service (or any part thereof) with or without notice."

Help Scout can change or stop the service at any time, with or without telling you.

The service you rely on could be altered or removed without any warning, disrupting your workflow.

"If any future changes to these Terms of Service are unacceptable to you or cause you to no longer be in compliance, you must immediately stop using the Help Scout Service. Your continued use of the Help Scout Service following any revision to these Terms of Service constitutes your complete acceptance of any and all such changes."

If you don't like changes to the terms of service, you must stop using Help Scout, otherwise your continued use means you accept the new terms.

You are forced to accept new terms you disagree with or stop using a critical service.

"We reserve the right, in our sole discretion, to change, modify, add to, supplement or delete any portion of these Terms of Service at any time, effective with or without prior notice; provided, however, that we will use reasonable efforts to provide you with notification of any material changes (as determined in our sole discretion) by email."

Help Scout can change the terms of service at any time, with or without notice, though they'll try to email you about major changes.

The rules governing your use of the service can change unexpectedly, potentially impacting your compliance.