AI training
- Severity 4
"Zapier may collect, analyze, and use Usage Information, to operate, enhance, improve, and develop Zapier products or services, and otherwise in connection with our business; (ii) Zapier may derive de-identified data sets from your Customer Content ("Derived Data") and may use such Derived Data to operate, enhance, improve, and develop Zapier products or services, including through model training."
Zapier collects and analyzes your usage information and derives de-identified data sets from your content to operate, enhance, improve, and develop its products and services, including for model training.
Your usage data and content can be used by Zapier to improve its services, which may include training AI models.
Auto-renewal
- Severity 3
"UNLESS YOU DOWNGRADE OR CANCEL YOUR SUBSCRIPTION PRIOR TO YOUR RENEWAL DATE, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR ANOTHER SUBSCRIPTION TERM ON THE SAME PLAN (OR IF NO LONGER AVAILABLE, A SUCCESSOR PLAN) AND FOR A PERIOD EQUAL TO YOUR THEN-CURRENT SUBSCRIPTION TERM."
Your subscription automatically renews for the same term and plan unless you downgrade or cancel before the renewal date.
You will be automatically charged for another subscription term if you forget to cancel before the renewal date.
Price hikes
- Severity 3
"All renewals are subject to Zapier continuing to offer the applicable Service, Plan, and components thereof, and will be subject to the then-current Fees and any then-current eligibility criteria."
Zapier will renew your subscription at its current fees and eligibility criteria, provided it continues to offer the service and plan.
Zapier can increase your subscription price upon renewal.
Data residency
No flags in this category.
Termination friction
- Severity 3
"Once you delete your Zapier Account, neither your Zapier Account nor your Customer Content can be restored or recovered in any way."
Zapier does not allow you to restore or recover your account or content after you delete your Zapier account.
Deleting your account permanently removes all your data and cannot be undone.
- Severity 3
"If you do not log in to your Zapier Account or have any active Zaps for twenty-four (24) or more months, we reserve the right to designate your Zapier Account as "inactive" and delete the Zapier Account and/or all the data associated with it."
Zapier reserves the right to delete your account and associated data if you do not log in or have active Zaps for twenty-four or more months.
Your account and data may be deleted due to prolonged inactivity.
Liability caps
- Severity 4
"TO THE EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR (i) ANY AMOUNTS OWED BY YOU UNDER FEES; (ii) YOUR INDEMNIFICATION OBLIGATIONS IN THESE TERMS OR YOUR BREACH OF SECTION 4; AND (iii) ANY CLAIMS THAT MAY NOT BE CAPPED OR LIMITED UNDER APPLICABLE LAW, NEITHER PARTY NOR THEIR LICENSORS (AND IN THE CASE OF ZAPIER, ANY ZAPIER EXTENDED TEAM) SHALL BE LIABLE TO THE OTHER PARTY FOR ANY (A) INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL, EXEMPLARY, OR STATUTORY DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR FOR ANY COST OF COVER OR COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES), EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE LEGAL THEORY UNDER WHICH DAMAGES ARE SOUGHT, WHETHER IN BREACH OF CONTRACT OR IN TORT, INCLUDING NEGLIGENCE, OR (B) AMOUNTS IN THE AGGREGATE THAT EXCEED THE ACTUAL FEES PAID BY YOU TO ZAPIER DURING YOUR CURRENT SUBSCRIPTION TERM."
Zapier and its licensors are not liable for indirect, consequential, or punitive damages, and aggregate liability is capped at the actual fees you paid during your current subscription term, except for amounts owed, indemnification obligations, or claims not cap-able by law.
Your ability to recover damages from Zapier is significantly limited, especially for indirect losses.
Indemnification
- Severity 3
"You agree to defend Zapier, its affiliates, directors, officers, employees, and agents (“Zapier Indemnified Parties”) against any claim, hold harmless Zapier Indemnified Parties, and indemnify Zapier Indemnified Parties from and against any and all loss, costs, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to (i) your violation or alleged violation of these Terms, or (ii) Customer Content."
You agree to defend and indemnify Zapier and its indemnitees against claims arising from your violation of the terms or your customer content.
You must cover Zapier's legal costs and damages if its indemnified parties face claims due to your actions or content.
Silent term changes
- Severity 3
"Zapier may revise these Terms from time to time by posting a modified version of the Terms including their effective date. If we make material changes to the Terms, we will provide you with reasonable notice prior to the new Terms taking effect. By continuing to access or use the Service after the posting of any modified Terms, you agree to be bound by such modified Terms."
Zapier may revise the terms and will notify you of material changes before they take effect; continued use of the service signifies your agreement to the modified terms.
You must stay informed about changes to the terms of service, as continued use implies acceptance.
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